Terms and Conditions of Service for Rizzard

Last Updated: July 22, 2025

Rizzard OÜ, a limited liability company (OÜ) registered in Estonia with registry number 17283924, operates the Rizzard mobile application ("App") and the website at rizzard.app ("Website"). These Terms and Conditions of Service ("Terms") govern your access to and use of the App, Website, and related services (collectively, the "Service"). By accessing or using any part of the Service, you represent that you have read, understood, and agree to be bound by these Terms, including any future modifications. If you do not agree, you are not authorized to use the Service.

NOTICE: These Terms include a mandatory arbitration provision (Section 20) that requires individual arbitration for disputes seeking monetary relief in certain circumstances, rather than jury trials or class actions.

1. Description of the Service

The App provides users with AI-powered voice coaching to help improve charisma, communication confidence, and interpersonal skills through simulated conversations. You may interact with virtual personas in real-time, receive feedback, and track performance metrics (e.g., "rizz score").

Voice recordings are not stored or retained on Rizzard's servers. Audio data may be recorded via, and is processed to and analyzed via, third-party providers and artificial intelligence (AI) models, such as VapiAI, OpenAI, Google Gemini and similar, for analysis, coaching and conversation feedback generation and performance tracking.

Some features may allow social sharing of session outcomes or performance scores, e.g. exporting an image with a user's "rizz score".

Rizzard OÜ may update, change, suspend, or discontinue any aspect of the Service at any time, in its sole discretion, with or without notice.

2. Eligibility

You must be at least 13 years old to use the Service. If you are under 16, you must obtain verifiable parental consent per EU/UK GDPR before using the Service. Contact us at info@rizzard.app to provide consent or request account deletion. The Service is not intended for users under 13. Users under 13 may not register or use the Service.

You represent that you are not:

You must have legal capacity and comply with all applicable local, national, and international laws.

Rizzard OÜ reserves the right to request proof of parental consent for users under 16 at any time.

3. Registration

To use the App, you must sign up via a supported method, e.g. by choosing a nickname. You agree to:

We may suspend or terminate your account for violations or at our discretion.

4. App Functionality and User Content

4.1 Voice Coaching Features

The App enables interactive, AI-driven conversation simulations to support self-improvement in communication. These sessions may be used to assess and enhance user performance through feedback scores and metrics.

Voice recordings are not stored or retained by Rizzard. Audio data or transcriptions thereof is streamed to third-party AI services (e.g., VapiAI, Google Gemini, OpenAI) for real-time processing, analysis, feedback generation, and performance tracking.

Transcripts and analyses are stored only on your local device and not on Rizzard's servers.

By using the App, you consent to such data processing and handling, subject to our Privacy Policy.

4.2 Health and AI Disclaimer

Rizzard is a self-improvement and entertainment tool. The App is not a clinical, psychological, or medical service or tool and does not provide any health-related advice, diagnosis, treatment, or monitoring. The App is intended for general self-improvement and entertainment purposes only.

AI-generated analysis is based on pattern recognition and may be inaccurate, biased, or incomplete. AI-based conversation/voice evaluation is purely for motivational purposes and may be inaccurate, incomplete, or inappropriate for health-related decisions.

Rizzard OÜ is not liable for errors in AI analysis or any decisions or outcomes based on such analysis. You are solely responsible for the content you upload and must ensure it:

No part of the Service should be considered medical or psychological advice. Always consult qualified professionals for any health or mental wellness concerns. You are solely responsible for any decisions or actions based on your use of the App.

By using the App, you agree:

4.3 Credits or Usage Tokens

Users subscribe to a paid plan via in-app purchase and receive a fixed number of practice credits per week. Each credit allows one AI conversation coaching session. Unused credits expire and do not carry over to the next billing cycle, and cannot be exchanged for a monetary value.

Rizzard OÜ reserves the right to revise the credit system at any time.

5. Subscriptions and In-App Purchases

Access to the App's core functionality is restricted by a mandatory subscription paywall. The App requires a paid subscription. Available options may include:

Weekly Subscriptions: Three weekly subscription tiers that each auto-renew weekly unless canceled

Monthly Subscription: Three monthly subscription tiers that each auto-renew monthly unless canceled

Each tier provides users with a fixed number of practice credits per week or month, allowing access to AI-powered voice coaching sessions. Details of current pricing and included credits are displayed in-app prior to purchase.

5.1 Automatic Renewal

Subscriptions are processed via the Apple App Store (In-App-Purchases). Subscriptions automatically renew unless canceled or auto-renew is turned off at least 24 hours before the end of the current period. To cancel or change your subscription, manage your settings in the Apple App Store. Deleting your account does not cancel your subscription.

5.2 Payment Processing

All payments are processed through the Apple App Store – with transaction support from Superwall, which does not store personal data –, and you agree to comply with Apple's terms of service and payment policies. Rizzard OÜ is not responsible for payment disputes, refunds, or issues handled by Apple. To cancel your subscription, you must do so through your Apple App Store account settings at least 24 hours before the renewal date to avoid the next billing cycle.

5.3 Fees and Taxes

You agree to pay all fees and applicable taxes incurred via your account. Rizzard OÜ may revise pricing at any time. All payment information provided to Apple must be accurate and current. You are responsible for charges incurred via your payment method.

5.4 Refunds

Refunds are subject to Apple's refund policies. Rizzard OÜ does not process refunds directly but will cooperate with Apple to resolve any issues. Contact Apple for App Store-related refund requests. For UK users, your statutory rights under the Consumer Rights Act 2015 are not affected.

6. Acceptable Use

You are responsible for your use of the Service and must comply with all applicable laws. You may not:

We reserve the right to investigate and take appropriate action against users who violate these rules, including suspension or termination of access to the Service.

7. Privacy and Data Collection

Your privacy is important to us. We collect limited data to provide the Service, including:

To provide the service, we use external AI services: VapiAI, OpenAI, Google Gemini, xAI, Deepgram.

No sensitive personal data is sold or used for advertising. Please review our Privacy Policy for further information, legal basis, safeguards, and details.

8. Third-Party Services

We rely on the following third-party providers to operate and support the Service:

Your data may be shared with these providers only as needed to operate and support the Service. Rizzard OÜ is not responsible for the operation, terms, or privacy practices of these third-party services and their actions or outages. Your use of these services is subject to their respective terms and privacy policies. We encourage you to review them.

9. License to the App

Rizzard OÜ grants you a revocable, non-transferable, non-exclusive license to download and use the App on a device you own or control, subject to these Terms. You may not:

For Apple App Store users:

10. Intellectual Property

All Service content (e.g., designs, text, software) is owned by Rizzard OÜ or its licensors. You may not copy, distribute, or reproduce Service content except as permitted. User-generated content remains yours, but you grant Rizzard OÜ a worldwide, non-exclusive, royalty-free license to use it for Service operation.

11. Copyright Infringement

If you believe content in the Service infringes your copyright, notify us per the U.S. Digital Millennium Copyright Act (DMCA) at info@rizzard.app, including:

Counter-notices may be submitted if you believe content was wrongly removed. Contact us for details.

12. No Warranties

The Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement. Rizzard OÜ does not guarantee accuracy, availability, or error-free operation. Some jurisdictions (e.g., EU, UK) do not allow certain warranty exclusions, so these limitations may not apply.

13. Limitation of Liability

To the maximum extent permitted by law, Rizzard OÜ is not liable for indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of data, profits, or business interruption. Our total liability is limited to the amount you paid for the Service in the 12 months prior to the claim. This limitation does not apply where prohibited (e.g., EU/UK consumer laws).

14. Indemnification

You agree to indemnify and hold harmless Rizzard OÜ, its officers, employees, and affiliates from any claims, losses, or damages (including legal fees) arising from your use of the Service, violation of these Terms, or infringement of third-party rights.

15. Termination

Rizzard OÜ may terminate your access to the Service at any time for any reason. You may terminate your account by following in-app instructions. Sections 6, 9, 10, 11, 12, 13, 14, 18, 19, 20, 21, 22, and 23 survive termination.

16. EU/UK Consumer Protections

EU: Per Directive 2011/83/EU, EU users have a 14-day right to withdraw from digital subscriptions, unless you expressly consent to immediate access and waive this right during onboarding.

UK: Per the Consumer Rights Act 2015, UK users have similar withdrawal rights. You may also contact the UK's Citizens Advice for disputes.

Dispute Resolution: Rizzard OÜ's contact for ODR is info@rizzard.app. Rizzard OÜ is neither required nor willing to participate in dispute resolution under the German Consumer Dispute Resolution Act (VSBG).

17. California Residents

Per Cal. Civ. Code § 1789.3, California users may contact the Complaint Assistance Unit of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210. If you are a California resident, you have certain rights under the CCPA, including the right to access, delete, or opt out of the sale of your personal information. Rizzard OÜ does not sell your personal information. See our Privacy Policy for details on exercising your rights. To exercise your CCPA rights (e.g., access, deletion), contact info@rizzard.app. Rizzard OÜ does not sell personal information as defined by CCPA.

18. Governing Law

These Terms are governed by Estonian law, excluding conflict of law provisions, regardless of your location. For EU/UK users, mandatory consumer protection laws in your country may apply.

19. Jurisdiction

Subject to Section 18, disputes arising from these Terms will be resolved in the courts of Tallinn, Estonia. Both parties consent to the jurisdiction of these courts.

20. Dispute Resolution and Arbitration

For disputes seeking monetary relief, you agree to resolve claims through binding individual arbitration, except as provided below:

Notice: The claimant must send a written Notice of Claim to info@rizzard.app or Rizzard OÜ, Narva mnt 5, 10117 Tallinn, Estonia, including name, contact details, claim basis, and relief sought.

Settlement Conference: Within 30 days, parties must hold a good-faith settlement conference via phone or video. Individuals must attend personally; entities must send an authorized representative.

Arbitration Process: If no settlement is reached, arbitration will be conducted by a single arbitrator under the International Chamber of Commerce (ICC) Rules, in English, in Tallinn, Estonia. The ICC is chosen for its EU compatibility.

Small Claims: Claims within small claims court jurisdiction may be filed there instead.

Multiple Claims: If 25+ similar claims are filed, ICC's mass arbitration rules apply. No class or collective arbitration is permitted.

Opt-Out: Individuals may opt out of arbitration by emailing info@rizzard.app within 30 days of first using the Service.

Injunctive Relief: Either party may seek non-monetary relief (e.g., injunctions) in court without arbitration.

21. Language

These Terms were written in English. If translated, the English version controls.

22. International Use

The App is available globally. By using the App, you agree to comply with all applicable local laws, including those related to data protection (e.g., EU GDPR, UK GDPR, CCPA) and consumer rights. Rizzard OÜ makes no representation that the App is appropriate or available in all jurisdictions. You access the App at your own risk in jurisdictions where its use may be restricted.

23. Miscellaneous

Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and Rizzard OÜ regarding the App.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver: Rizzard OÜ's failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

Assignment: Rizzard OÜ may assign these Terms or any rights hereunder without your consent. You may not assign these Terms without our prior written consent.

Consumer Rights: Nothing in these Terms affects your statutory rights as a consumer, including under EU Directive 2011/83/EU, the UK Consumer Rights Act 2015, or applicable US state laws.

Force Majeure: Rizzard OÜ is not liable for failure to perform due to events beyond its control, including natural disasters, cyberattacks, third-party service outages, or government actions.

These Terms bind and benefit both parties and their successors.

24. Updates to Terms and Privacy Policy

Rizzard OÜ may update these Terms or the Privacy Policy at any time to reflect changes in our Service, legal requirements, or for other reasons. Updated versions will be posted on rizzard.app at least 7 days before taking effect, unless required sooner by law. For material changes affecting your rights or obligations, we may provide additional notice (e.g., via email or in-app alert) where required by law. Continued use of the Service after the effective date constitutes your acceptance of the updated Terms or Privacy Policy. If you do not agree to the updated Terms, you must stop using the Service.

25. Contact

If you have any questions or concerns about these Terms, please contact us at:

Rizzard OÜ

Narva mnt 5

10117 Tallinn

Estonia

Email: info@rizzard.app

Website: www.rizzard.app